Design Operations

How I Build Teams and Fix What Slows Them Down

Design Ops

Design Operations: Results Summary

Summary of Design Operations cases.
51% faster onboarding, 83% less QA rework, $14.5K tooling savings, 100% team retention.

Design Ops

Design Operations: Results Summary

Summary of Design Operations cases.
51% faster onboarding, 83% less QA rework, $14.5K tooling savings, 100% team retention.

Design Ops

Fixing Design Intake and Reducing Tool Waste

Design requests came through multiple channels with incomplete briefs. Tool subscriptions had accumulated without oversight. I consolidated intake into a single Jira funnel with automated triage and audited all licenses. Results: 64% fewer scope changes, $14.5K saved.

Design Ops

Fixing Design Intake and Reducing Tool Waste

Design Ops

Building a Design Playbook and QA Process

Inconsistent standards, slow onboarding, and repetitive QA cycles. I created a unified design playbook and restructured QA into parallel tracks. Results: 51% faster onboarding, 83% less QA rework, brand adoption doubled.

Design Ops

Building a Design Playbook and QA Process

Design Ops

Leading Design Through Reorganization

During a reorganization, our Head of Design departed. I stepped in as acting co-lead, mapped ownership, mentored managers, and rebuilt the operating model. Results: 100% retention, role clarity up 137%.